I spoke too soon - the Comcast transition did NOT go well. We received a bill yesterday and were overcharged a little over $100.00. We were charged a new service installation fee and a fee for cable. Uh - we don't even HAVE cable service. Seriously, it's ridiculous. The last straw would be for me NOT to get the over billing credit that the customer service representative said I would be getting. Never mind that I entered my phone number into their automated customer service system THREE times or that I waited for 5 minutes to speak to a live person or that when I did speak to the live person, she asked for my phone number AGAIN.
But I swear if the credit isn't applied to my account and I see it on my next month's bill my head will explode and Comcast and I will surely be through. Yes, fine folks Comcast will be dead to me! I wonder if Direct TV offers Internet service. Hmmmm. . .
Honey, this is typical for utilities (and utility types like Comcast). When my phone was nearly dead around Thanksgiving, I had to wait 3 days for service, then the guy canceled without notice and I had to reschedule. I asked for 3 days credit. Did I get it? Noooo, despite being told I would. And how about when I figured out ComEd had charged me my neighbors electric usage (at my old place) for 3 years? It tooks months to straighten out the several hundred dollar credit, and only until the Citizens Utility Board got involved did I get my money. What exactly are you expecting, customer service???
Posted by: Mama Eye | March 13, 2008 at 10:19 PM
I dunno, makes me laugh all the time:
http://garfieldminusgarfield.tumblr.com/
Posted by: Mike | March 14, 2008 at 01:46 PM